Terms and Conditions

Welcome to Studley. By booking our services or using our website, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

  • Studley offers professional car and van wash, valet, and related vehicle cleaning services.

  • Service availability may vary based on location, booking schedule, and weather conditions.

  • We reserve the right to refuse service in cases where a vehicle is unsafe, excessively soiled, or unsuitable for our cleaning process.

  • All bookings are subject to availability and confirmation.

  • Payment must be made via approved methods (cash, card, or online transfer, if applicable).

  • Prices listed on our website or promotional material are subject to change at any time without notice.

  • Cancellations should be made at least [X hours/days] before the appointment to avoid charges.

  • Ensure your vehicle is accessible at the agreed time and location.

  • Remove valuables or personal items before the service. Studley is not responsible for loss or damage to items left inside the vehicle.

  • Provide accurate information (vehicle details, contact information, etc.) when booking services.

  • While we take utmost care during cleaning and valet services, Studley is not liable for:

    • Pre-existing damage, scratches, dents, or defects in the vehicle’s finish.

    • Mechanical, electrical, or interior issues unrelated to our service.

  • Our liability is limited to the cost of the service provided, unless otherwise required by law.

  • If you cancel within [X hours/days] of your booking, a cancellation fee may apply.

  • Refunds will only be provided at our discretion or if services cannot be delivered due to our fault.

We aim to deliver high-quality results every time. If you are not satisfied, please notify us within 24 hours of service, and we will review your concern.

  • Content on our website is for general information and promotional purposes.

  • Unauthorized use, reproduction, or distribution of website content is prohibited.

  • We may update, remove, or modify website content at any time without notice.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Studley reserves the right to amend these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

Studley will not be held liable for delays, cancellations, or failure to provide services caused by events beyond our reasonable control, such as extreme weather, accidents, strikes, or government restrictions.

  • If you have a complaint about our services, please contact us within 48 hours of service.

  • We will investigate and aim to resolve the matter promptly and fairly.

  • If we are delayed due to weather, traffic, or unforeseen circumstances, we will inform you as soon as possible and reschedule at the earliest available time.

  • If you are not available at the agreed time and location, the appointment may be marked as a “no-show,” and charges may still apply.